Complaint Handling Committee

Complaint Handling Committee (CHC)

At Knowledgeable Research, we prioritize ethical practices, transparency, and fair resolution in handling any grievances or complaints raised by our contributors, readers, and reviewers. To maintain a standard of academic integrity and professionalism, we have established the Complaint Handling Committee (CHC). This committee is responsible for addressing complaints and ensuring they are resolved effectively and promptly.

Composition of the Committee: The Complaint Handling Committee (CHC) consists of a group of highly qualified members who have an extensive understanding of academic publishing and ethical standards. The committee may include members from academic institutions or individuals holding senior academic positions, such as Deans, Professors, Assistant Professors, or Associate Professors, with significant experience in research and publication. This composition ensures that complaints are handled with due diligence, professionalism, and academic rigor.

Procedure for Handling Complaints:

  1. Direct Complaint Submission:

    • Complaints may be submitted directly to the Complaint Handling Committee via the email address: [email protected] 

    • The complainant, referred to as the "Request Maker," must clearly outline the issue or grievance in the complaint, providing any supporting evidence and relevant details to aid in the committee's review.

    • The committee will acknowledge receipt of the complaint and begin an internal review to address the issue.

  2. Assessment and Resolution:

    • The committee will thoroughly assess the complaint, investigate the matter, and communicate with all involved parties if necessary.

    • Based on the assessment, the committee will determine an appropriate course of action, which could include a resolution, clarification, or, in certain cases, a corrective action plan.

  3. Appellate Authority:

    • If the Request Maker remains unsatisfied with the decision of the Complaint Handling Committee, they may file an appeal to the Appellate Authority within 30 days of receiving the committee's decision.

    • To file an appeal, the Request Maker must send an email to [email protected], with the subject line "Appeal for Complaint Handling Committee (CHC)".

    • The appeal will be reviewed by the Editor-in-Chief of the journal, who will examine the case from a higher authority perspective. In some cases, the Editor-in-Chief may choose to intervene earlier and directly address the complaint, even before the appeal process begins.

Commitment to Ethical Standards: We at Knowledgeable Research are committed to resolving complaints with fairness, impartiality, and in line with academic publishing best practices. We value constructive feedback as a tool for continual improvement and aim to ensure a positive and transparent experience for all stakeholders involved in our publishing process.

Contact for Complaints: