Complaint Handling Committee (CHC)
Knowledgeable Research — ISSN: 2583-6633 | CODEN: KRABAU
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At Knowledgeable Research, we prioritize ethical practices, transparency, and fair resolution in handling any grievances or complaints raised by our contributors, readers, and reviewers. To maintain the highest standards of academic integrity and professionalism, we have established the Complaint Handling Committee (CHC). This committee is responsible for addressing complaints and ensuring they are resolved effectively, impartially, and promptly in accordance with COPE (Committee on Publication Ethics) guidelines.
Composition of the Committee
The Complaint Handling Committee (CHC) consists of a group of highly qualified members with extensive understanding of academic publishing, research ethics, and scholarly standards. The committee is constituted to ensure that complaints are handled with due diligence, professionalism, and academic rigor.
Committee members are drawn from academic institutions or hold senior academic positions. The composition may include individuals such as:
Dean / DirectorProfessorAssociate ProfessorAssistant ProfessorSenior Research ScholarPublishing Ethics Expert
All committee members possess significant experience in research, publication, and academic governance, ensuring that complaints are evaluated with the highest level of competence and impartiality.
Procedure for Handling Complaints
- Complaints may be submitted directly to the Complaint Handling Committee via the designated email address:
- The complainant, referred to as the "Request Maker," must clearly outline the nature of the issue or grievance in the complaint, providing all relevant supporting evidence and details to aid the committee's review.
- The complaint must include: the complainant's full name, institutional affiliation, contact details, a clear description of the grievance, and any documentary evidence in support of the claim.
- The committee will acknowledge receipt of the complaint within 5 working days and initiate an internal review of the matter.
Upon acknowledgement, the committee will undertake a structured review process:
Preliminary ScreeningThe complaint is reviewed for completeness and relevance. The complainant may be contacted for additional information if required.
InvestigationThe committee thoroughly investigates the matter and communicates with all involved parties — including authors, reviewers, editors, or other stakeholders — as necessary.
DeliberationBased on the findings, the committee deliberates and determines an appropriate course of action in line with COPE guidelines.
Decision & CommunicationThe outcome — which may include a resolution, clarification, corrective action plan, or formal notice — is communicated in writing to all relevant parties. The target resolution timeframe is30 working daysfrom acknowledgement.
- If the Request Maker remains unsatisfied with the decision of the Complaint Handling Committee, they may file a formal appeal to the Appellate Authority within 30 days of receiving the committee's decision.
- To file an appeal, the Request Maker must send an email to:
- The email must use the following subject line:
Subject: Appeal for Complaint Handling Committee (CHC)
Note: The appeal will be reviewed by the Editor-in-Chief of the journal, who will examine the case from a higher authority perspective. In exceptional circumstances, the Editor-in-Chief reserves the right to intervene directly and address the complaint prior to the formal appeal process, where doing so would serve the interests of timely and just resolution.
Commitment to Ethical Standards
Knowledgeable Research is committed to resolving all complaints with fairness, impartiality, and confidentiality, in full alignment with the guidelines of the Committee on Publication Ethics (COPE) and the best practices of academic publishing. We regard constructive feedback and grievance reporting as essential instruments for continual quality improvement.
The journal ensures that no complainant shall face any form of retaliation or prejudice as a result of raising a legitimate concern in good faith. All complaint proceedings are treated as strictly confidential to the extent permitted by due process.
Transparency & Accountability: Knowledgeable Research is committed to maintaining a transparent, fair, and professionally managed complaint resolution process for all stakeholders — authors, reviewers, readers, and the broader academic community. All proceedings are governed by the COPE Code of Conduct for journal editors and publishers.
